Related skills
technical support saas python chatgpt openai api📋 Description
- Work directly with customers, solving complex problems and educating on platforms.
- Be the foremost expert on OpenAI products, even where AI lacks answers.
- Partner with engineering and product teams to resolve issues.
- Use scripting and AI capabilities to automate recurring tasks.
- Apply learnings to scale solutions with product and GTM teams.
- Provide on-call coverage during holidays and weekends.
🎯 Requirements
- 8+ years in user operations, technical support, or support engineering.
- Comfortable using Codex, ChatGPT, and OpenAI API to script/engineer code (Python).
- Expert-level SaaS troubleshooting with rapid understanding of new tech concepts.
- Proactively drive root-cause analysis, innovation, and process improvements.
- Strong critical thinking, problem solving, and communication of complex issues.
- Thrive in ambiguity, adapt quickly, and pursue continuous learning.
🎁 Benefits
- Hybrid work model: 3 days in the office per week.
- Relocation assistance for new employees.
- Opportunity to work on OpenAI's post-AGI support team.
- Purpose-driven, mission-focused OpenAI culture.
🚚 Relocation support
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!