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customer support saas python chatgpt openai📋 Description
- Directly work with customers to solve complex problems and educate on OpenAI platforms.
- Be among OpenAI's foremost experts on OpenAI products, even where AI lacks the answer.
- Collaborate with Product and Engineering to resolve issues and improve features.
- Use scripting and AI capabilities to automate internal tooling.
- Scale support by applying learnings to product and GTM initiatives.
- Drive operations improvements to elevate the entire team.
🎯 Requirements
- 8+ years in user operations or tech support roles.
- Proficient with Python/scripts to automate tasks using AI tools.
- Expert SaaS troubleshooting; quick to learn new tech.
- Strong problem solving, critical thinking, and communication.
- Thrives in ambiguity; proactive, adaptable, fast learner.
- Excellent cross-functional collaboration with customers and teams.
🎁 Benefits
- Hybrid work model: 3 days in office per week.
- Relocation assistance for new hires.
- Role conducted in English; resume in English.
- Global, mission-driven AI at OpenAI.
🚚 Relocation support
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