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slack saas python openai api automation📋 Description
- Work with customers to solve complex problems and educate on platform use.
- Be the foremost expert on OpenAI products, even when AI has no answer.
- Be the last line of defense before Product/Engineering; partner to resolve issues.
- Use scripting and AI capabilities to improve tooling and automate processes.
- Take learnings from issues to scale solutions with product and GTM.
- Orchestrate improvements to operations to elevate the team.
🎯 Requirements
- 8+ years in user operations, technical support, or support engineering.
- Proficient with emerging tech (Codex, ChatGPT, OpenAI API) and Python scripting.
- Expert SaaS troubleshooting; quickly understand new tech and concepts.
- Proactively drive innovation and process improvements.
- Strong critical thinking, problem solving, and complex-issues communication.
- Thrive in ambiguity; adapt quickly; continuous learning and growth.
- Build cross-functional relationships to drive issue resolution.
- Preferred: Bachelor's degree in CS/CE or equivalent experience.
🎁 Benefits
- Hybrid work model: 3 days in the office per week.
- Relocation assistance for new employees.
- Salary USD 200K-260K with equity.
- On-call coverage and weekend rotation as needed.
- Opportunities to work with cutting-edge AI and OpenAI products.
- Collaborative, inclusive team culture.
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