Related skills
slack saas python chatgpt openai api📋 Description
- Interact with customers via tickets and Slack to troubleshoot issues.
- Collaborate with Product and Engineering to resolve complex problems.
- Improve internal tooling and automate recurring tasks with scripting and AI.
- Scale support operations and drive faster response times and quality.
- Provide on-call coverage and weekend rotation as needed.
🎯 Requirements
- 8+ years in user operations or related support roles.
- Proficient with emergent tech (Codex, ChatGPT, OpenAI API) to script.
- Expert SaaS troubleshooting and rapid tech understanding.
- Question norms, identify root causes, and drive improvements.
- Strong critical thinking, problem solving, and communication.
- Bachelor’s degree preferred or equivalent practical experience.
🎁 Benefits
- Relocation assistance.
- Hybrid work model (3 days in the office).
- 5x8 work week with weekend rotation.
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