Related skills
networking microsoft azure access management security best practices sharepoint online📋 Description
- Provide onsite and remote tech support across client environments within SLAs.
- Take ownership of tickets, prioritising by impact and urgency.
- Troubleshoot issues across Microsoft 365, Intune, Azure, SharePoint Online, endpoints and networking.
- Escalate complex issues to senior engineers with clear documentation.
- Maintain a security-first mindset, manage access, and respond to security alerts.
- Adhere to ISO 9001 and ISO 27001 and internal policies.
🎯 Requirements
- 2-5 years in IT Support or Service Desk.
- MSP experience.
- Onsite client support experience.
- Strong skills in Microsoft 365, Intune, Azure, SharePoint Online.
- Experience managing endpoint devices and user environments.
- Knowledge of security best practices and access management.
- Excellent written and verbal communication.
🎁 Benefits
- Exposure to enterprise technology projects.
- Collaborative team culture focused on growth and innovation.
- Opportunity to work closely with clients and make a visible impact.
- Ongoing professional development and learning opportunities.
- Role combining technical challenge, customer engagement, and career growth.
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