Related skills
salesforce content management confluence google analytics zendesk📋 Description
- Develop, manage, and maintain content/structure of online support portals.
- Author, edit, and publish high-quality self-help content.
- Ensure logical information architecture and optimize searchability.
- Collaborate with SMEs and product teams to keep content accurate.
- Manage content lifecycle; review and archive outdated materials.
- Track KPIs and analyze data to improve portal performance.
🎯 Requirements
- 1-3 years of experience in online customer experience or content mgmt.
- Experience building/managing content in portals (Zendesk, Salesforce, Confluence).
- Familiarity with UX/UI principles for content presentation.
- Strong analytics skills with tools like Google Analytics.
- Basic HTML/CSS for advanced content formatting.
- Excellent writing/editing and communication; data-driven.
🎁 Benefits
- Benefits and total rewards information.
- Social impact and Okta for Good programs.
- Talent and fostering connection + community at Okta.
- Some roles may require travel for in-person onboarding.
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