Related skills
account management saas renewals onboarding demos📋 Description
- Own a portfolio of customer accounts and drive renewals and expansions.
- Cross-sell our new product to existing customers and run demos to showcase value.
- Lead discovery and negotiation conversations with customers.
- Partner with Deployed Engineers to onboard customers and ensure successful adoption.
- Act as the voice of the customer internally, influencing product direction and priorities.
- Build and automate scalable CS processes for renewals, upgrades, and contract standardization.
🎯 Requirements
- 4+ years of experience in Customer Success, Account Management, or a related role in SaaS.
- Strong sense of ownership- you don’t wait to be told what to do.
- Comfortable with ambiguity and excited to build new processes from scratch.
- Strong project management skills and ability to manage multiple customer relationships.
- Basic technical aptitude and curiosity to learn data products.
- Clear, confident communicator with strong customer relationship skills.
🎁 Benefits
- Competitive compensation with meaningful stock options
- Medical, Dental, and Vision plans
- Daily lunch in office
- Monthly commuter cost reimbursement
- 401k
- Unlimited PTO and sick days
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