IT Support Specialist

About Onebrief

Onebrief is collaboration and AI-powered workflow software designed specifically for military staffs. By transforming this work, Onebrief makes the staff as a whole superhuman - meaning faster, smarter, and more efficient.

We take ownership, seek excellence, and play to win with the seriousness and camaraderie of an Olympic team. Onebrief operates as an all-remote company, though many of our employees work alongside our customers at military commands around the world.

Founded in 2019 by a group of experienced planners, today, Onebrief’s team spans veterans from all forces and global organizations, and technologists from leading-edge software companies. We’ve raised $123m+ from top-tier investors, including Battery Ventures, General Catalyst, Insight Partners, and Human Capital, and today, Onebrief is valued at $1.1B. With this continued growth, Onebrief is able to make an impact where it matters most.

About the Role

As an IT Support Specialist, you will be a crucial member of our IT department, providing technical support and assistance to ensure smooth and efficient IT operations. You will be responsible for troubleshooting hardware, software, conducting system maintenance, managing IT equipment, and assisting users with IT issues. The ideal candidate is someone experienced with IT help desk or system administration with excellent communications, and a strong desire to learn.

What You’ll Do

• Serve as the first point of contact for users seeking technical assistance.

• Liaise with internal users and external vendors to resolve technical issues.

• Onboarding and off-boarding of employees including new user training.

• System maintenance of our various SaaS platforms.

• Manage company assets both physical and digital, including laptops.

• Manage access to various IT systems and applications.

• Provide tier 1, 2, and 3 IT support, and conduct root cause analysis when necessary.

• Codifying adhoc IT process and writing supporting documentation.

• Adhere to and enforce company policies regarding cyber security.

• Conduct regular system audits and preventive maintenance.

What We Look For

Required:

• Minimum of 1 years of IT work experience in a help desk or IT support role in startup environment.

• Strong knowledge of computer systems, networks, and commonly used software.

• Excellent communication skills.

• US Citizenship

• Ability to travel up to 10% of the time.

Nice to haves:

• 2 years of IT work experience in a help desk or IT support role.

• Experience in a system administration role.

• Degree in computer science or an IT certification from a recognized organization such as CompTIA A+.

• Experience with macOS, Windows, Google Workspace, Slack, and other SaaS tools.