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onboarding ai voip microsoft office configuration📋 Description
- Guide customers through initial account setup via phone and screen share
- Configure accounts, call flows, and devices; verify configurations
- Test configurations to ensure successful onboarding
- Perform network checks and basic troubleshooting
- Collaborate with Sales, Product Support, and CRM to improve onboarding
🎯 Requirements
- Proficient English (written and verbal)
- Experience in a customer-facing or support role
- Strong problem-solving and troubleshooting skills
- Strong communication and active listening skills
- Ability to work evening/night shifts aligned to US hours
- Basic technical aptitude: software support, devices, networking
🎁 Benefits
- Health and dental coverage
- Life, disability, critical illness insurance
- PTO, sick leave, parental leave, and holidays
- Wellness programs and Employee Assistance Program
- Growth and career development opportunities
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