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customer success people management saas project management onboarding📋 Description
- Lead the Mid-Market Onboarding Technical Consultant team and own a multi-person, customer-facing function.
- Oversee 6-10 consultants; manage satisfaction, metrics, intake, and goals.
- Build cross-functional partnerships with Sales, Restaurant Success, Ops, and partners to drive velocity.
- Plan and execute onboarding programs and large-scale rollouts for enterprise clients.
- Coach and develop the team through 1:1s and regular team meetings.
- Align with leaders to optimize processes and improve escalation handling.
🎯 Requirements
- 5+ years in technical implementation roles.
- 3+ years people management experience.
- Expert knowledge of SaaS implementation and configuration standards.
- Proven success delivering complex technical consultations and managing implementation schedules.
- Plan and manage strategic and operational work with autonomy; monitor key metrics and drive improvements.
- Navigate high-stakes escalations; partner with client CIOs/IT Directors.
🎁 Benefits
- Hybrid work model supporting in-person collaboration.
- Competitive total rewards package including benefits and equity (if eligible).
- Accommodations available for applicants during the hiring process.
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