Onboarding Support Specialist

📋 Description

• Consolidate, import, and QA customer data during onboarding and lifecycle events.
• Create, configure, and maintain customer templates and system setups.
• Manage and prioritize inbound requests; update ticketing systems and stakeholders.
• Complete customer and project account setup; track status and ensure accuracy across systems.
• Assist with customer reporting; consolidate and prepare final reports.
• Verify data during offboarding and ensure proper removal.

🎯 Requirements

• 1+ year in operations/onboarding or customer support.
• 1–2 years customer service experience supporting customers and internal stakeholders.
• B2B account management experience preferred.
• Strong attention to detail; handle complex, process-driven tasks accurately.
• Project and task management; prioritize competing requests.
• Advanced Google Workspace and MS Office; basic HTML/FTP knowledge.

🎁 Benefits

• Medical, dental, and vision insurance for you and up to 3 dependents.
• Work-from-home allowance.
• Rice subsidy.
• Meal allowance per working day.
• Laundry allowance.
• 15 paid time off days per year (includes Karbon Days).