Onboarding Support Specialist

📋 Description

• Consolidate, import, and QA customer data during onboarding and lifecycle events.
• Create, configure, and maintain customer templates and system setups.
• Manage and prioritize inbound requests; update ticketing systems and stakeholders.
• Complete customer and project account setup, tracking status across systems.
• Assist with customer reporting requests and final reports for upload.
• Verify and validate customer information during offboarding and ensure data removal.

🎯 Requirements

• 1+ year in operations, onboarding, or customer support.
• 1-2 years of customer service experience.
• B2B account management or client services experience preferred.
• Strong attention to detail for complex, process-driven tasks.
• Solid project and task management; prioritization.
• Advanced Google Workspace and Microsoft Office, especially Excel.
• Basic familiarity with HTML, FTP, cookies, web beacons.
• Bachelor’s degree preferred, or equivalent experience.

🎁 Benefits

• Medical, dental, and vision coverage for you and up to 3 dependents.
• Work-from-home allowance.
• Rice subsidy.
• Meal allowance per working day.
• Laundry allowance.
• 15 paid time off days per year (incl. 5 Karbon Days).