Onboarding Support Specialist

📋 Description

• Consolidate, import, and QA customer data during onboarding and lifecycle events.
• Create, configure, and maintain customer templates and system setups.
• Manage inbound requests and update ticketing systems and stakeholders on progress.
• Complete customer and project account setup, tracking status across systems.
• Assist with customer reporting requests, consolidating and preparing final reports for upload.
• Verify and validate customer information during offboarding and ensure data removal from systems.

🎯 Requirements

• 1+ year of relevant work experience in operations, onboarding, customer support, or client services.
• 1-2 years of customer service experience, with comfort supporting customers and internal stakeholders.
• Strong attention to detail with the ability to work through complex, process-driven tasks accurately.
• Solid project and task management skills with the ability to prioritize competing requests.
• Advanced proficiency in Google Workspace and Microsoft Office, especially Excel.
• Bachelor's degree in Information Technology or related field preferred, or equivalent experience.

🎁 Benefits

• Work-from-home allowance
• Rice subsidy
• Meal allowance per working day
• Laundry allowance
• 15 paid time off days per year (includes Karbon Days)
• Discretionary bonus program