Own onboarding for Customers and Team Members from hire to engagement.
Be primary contact for Customers and their new Team Members.
Collaborate with Legal, Sales, and Product to support onboarding across products.
Uphold onboarding operations within Oyster's Lifecycle Operations team.
Create and maintain onboarding documentation and self-service tools.
Ensure data accuracy and timely processing on the Oyster platform.

🎯 Requirements

3+ years in HR or customer-facing role for HR SaaS.
Customer-first mentality; ensure customer happiness.
Experience scheduling and managing customer meetings.
Experience managing customer escalations.
Track record of meeting/improving CSAT/NPS metrics.
Excellent written and verbal communication.

🎁 Benefits

Work from anywhere; remote-first culture.
Paid time off; 40 days per year.
Mental health support and wellbeing allowance.
WFH stipend for laptop and home office.
Flexible global team culture and growth opportunities.

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