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account management customer success german saas onboarding📋 Description
- Onboard customers by setting up Lodgify accounts, connections, and training.
- Understand customer objectives and guide them through the journey.
- Use a consultative approach to ensure Lodgify utilization.
- Analyze customer base and pipeline to drive adoption and upsells.
- Gather feedback on bugs and improvements for the Product team.
- Collaborate with Sales, Support, Product to maximize value.
🎯 Requirements
- 1+ year in SaaS onboarding or account management, or a relevant degree.
- Tech-savvy with the ability to understand our software.
- Native or near-native German and English.
- Availability for afternoon shifts.
- Experience negotiating commercial conversations in a consultative manner.
- Ability to manage multiple accounts simultaneously.
🎁 Benefits
- The freedom to work from home.
- Salary in EUR/USD.
- Expense coverage for computers and gadgets.
- Great culture with an international team.
- Referral program with paid compensation.
- Growth and development opportunities.
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