Related skills
account management customer success german saas onboarding📋 Description
- Onboard customers by guiding setup of Lodgify accounts, connections, and training via calls.
- Understand customer objectives and assist during the customer journey.
- Provide a consultative approach to ensure proper use of Lodgify.
- Analyze the customer base and drive adoption and upsells.
- Gather customer feedback about bugs, improvements, and new functionalities; escalate to Product.
- Collaborate with Sales, Support, Product to maximize value for customers.
🎯 Requirements
- 1+ year experience as an account manager or onboarding specialist in SaaS.
- Tech-savvy with ability to fully understand our software.
- Native or near-native German and English.
- Availability to work afternoon shifts.
- Experience negotiating commercial conversations with customers.
- Ability to manage multiple accounts simultaneously.
🎁 Benefits
- The freedom to work from home.
- Salary in EUR/USD.
- Expense coverage for computers and gadgets.
- Great culture with an international team.
- Referral program with paid compensation.
- Opportunities for growth and development.
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