Own a portfolio of new customers from post-sale to go-live.
Design and execute onboarding plans aligned to customer goals.
Guide setup, configuration, testing, and early optimization.
Provide proactive 1:1 support for technical and non-technical topics.
Track onboarding milestones and ensure timely delivery.
Partner cross-functionally with Sales, Support, and Product for a seamless experience.

🎯 Requirements

2-3+ years of experience in Customer Success, Onboarding, or Implementation.
Fluent French and English.
Proven ability to manage multiple customer relationships and projects.
Strong project management and organizational skills.
Excellent communication, able to explain concepts clearly.
Analytical mindset with strong problem-solving abilities.
Experience with CRM or CS tools (e.g., Salesforce, Gainsight).
Comfortable learning and adapting to new technologies quickly.

🎁 Benefits

Generous benefits.
Travel up to 10% with advance coordination.

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