Related skills
customer success salesforce saas jira zendesk📋 Description
- Act as trusted advisor and platform guidance to LeagueApps customers.
- Ramp new customers and programs in their first year on the platform.
- Manage day-to-day success for accounts $10k+ ARR focusing on adoption.
- Share product updates and best practices to help customers achieve goals.
- Proactively address challenges by monitoring health and implementing solutions.
- Communicate customer insights to key stakeholders across Product, Sales, Support, and Engineering.
🎯 Requirements
- 1-3 years in customer success or account management, ideally SaaS.
- Proven success managing customer relationships with focus on configuration and adoption.
- Strong problem-solving and consultative skills for enablement and success.
- Excellent communication and presentation for technical and non-technical audiences.
- Ability to analyze customer data and drive engagement through insights.
- Comfortable using Gainsight, Zendesk, Jira, and Salesforce; adaptable.
🎁 Benefits
- Base Salary Band: $62,014–$93,021
- Health benefits: Medical, Dental, Vision
- Commuter benefits
- Home-office stipend
- Gym and cell phone subsidies
- Mental Health Resources
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