Related skills
customer success salesforce saas jira onboarding📋 Description
- Act as trusted advisor and provide platform guidance to LeagueApps customers.
- Ramp new customers and programs in their first year on the platform.
- Manage day-to-day success for accounts with 10k+ ARR in a high-volume book.
- Share product updates and best practices to help customers achieve goals.
- Proactively monitor health, identify risks, and implement solutions.
- Communicate customer insights to Product, Sales, Support, and Engineering.
🎯 Requirements
- 1-3 years in customer success or account management, SaaS.
- Proven success managing relationships with focus on configuration and adoption.
- Strong problem-solving and consultative skills for enablement and success.
- Excellent communication and presentation for technical and non-technical audiences.
- Data-driven with ability to analyze customer data to drive engagement.
- Proficient with Gainsight, Zendesk, Jira, and Salesforce.
🎁 Benefits
- Health Benefits: Medical, Dental, Vision, HSA.
- Commuter Benefits.
- Home-Office Stipend.
- Sports Leagues subsidies for employees and their children.
- Cell phone and gym subsidies.
- Mental Health Resources; Talk Space.
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