Related skills
communication data analysis customer success onboarding cross-functional collaboration📋 Description
- Own onboarding for Pros: activation, adoption, value
- Primary resource for Pros during early lifecycle; smooth onboarding
- Reinforce value of HCP; drive early product adoption
- Communicate client feedback across Sales, Marketing, Eng, Tech
- Partner with Account Managers to mitigate risk and boost retention
- Develop Pros for advocacy with an empathetic, consultative approach
🎯 Requirements
- 1-3+ years in customer success, onboarding, implementation, or sales
- Bachelor's degree or equivalent experience in a related field
- Proven success with new customers and meeting success metrics
- Availability: Monday - Friday 11am-8pm PST
- Advanced English proficiency
🎁 Benefits
- Paid holidays; flexible time off
- Health, dental, vision, disability; 401(K); parental leave; tech reimbursement
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