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account management customer success onboarding cross-functional collaboration product adoption📋 Description
- Own onboarding relationship for new Pros; activation and adoption
- Primary resource during early lifecycle; smooth handoff from sales
- Reinforce and resell HCP value; drive early product adoption
- Communicate client insights across Sales, Marketing, Engineering, Support
- Partner with Account Managers to mitigate risk and boost retention
- Develop processes to exceed customer expectations in support
🎯 Requirements
- 1-3+ years experience in customer success, implementation or sales
- Bachelor's degree or equivalent experience
- Proven success in building relationships with new customers
- Availability: Monday - Friday 11am-8pm PST
- Advanced English proficiency
🎁 Benefits
- Paid holidays and flexible, take-it-as-you-need-it time off
- Culture built on innovation; values big ideas from anywhere
- Health care: medical, dental, vision; disability benefits
- Employee Assistance Program (EAP) and 401(K)
- Flexible time off and paid parental leave
- Tech reimbursement and other company benefits
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