Related skills
saas project management onboarding stakeholder management cross-functional collaboration📋 Description
- Own end-to-end onboarding lifecycle for mid-market customers from sales handoff to go-live.
- Define scope, timelines, milestones, and deliverables for successful implementations.
- Primary contact for onboarding mid-market customers, ensuring clear communication.
- Lead customer meetings including pre-kickoff, kickoff, check-ins, and go-live.
- Identify and manage risks, dependencies, and escalations to maintain momentum.
- Coordinate cross-functional work across Sales, Onboarding, Product, Support, and Professional Services.
🎯 Requirements
- Fluency in English, Portuguese, and Spanish (written and spoken).
- 4+ years in hotel operations or hotel management.
- 1+ year PM experience in SaaS or customer-facing roles.
- Ability to manage multiple projects with strong attention to detail.
- Coordinate cross-functional stakeholders and drive projects to completion.
- Strong communication, relationship management, and customer-facing presentation skills.
🎁 Benefits
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Monthly Wellness Fridays
- Full Paid Parental Leave
- Home office stipend based on residency
- Cloudbeds University and professional development
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