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slack qa onboarding google workspace zendesk📋 Description
- Review RCS applications and assess use cases to meet regulations and prevent fraud.
- Monitor regulatory changes and provide proactive onboarding and compliance guidance.
- Handle escalations, cross-functionally resolving issues efficiently.
- Perform QA checks on AI-generated and agent-reviewed decisions for accuracy.
- Wear the Customer’s Shoes – white glove onboarding via Zendesk, ServiceNow, and Slack.
- Draw the Owl – identify inefficiencies and enhance workflows and compliance.
🎯 Requirements
- Availability to work Monday-Friday, 8:00 AM – 5:00 PM CT or 9:00 AM – 6:00 PM CT.
- Ability to work remotely, with strong time management and reliability.
- Strong verbal and written communication skills.
- 1-2 years of experience in operations and support, applying codes of conduct and best practices.
- Customer-first mindset, focused on high-quality support.
- Highly collaborative, team player, able to work cross-functionally in a fast-paced environment.
🎁 Benefits
- Competitive pay
- Generous time off
- Parental and wellness leave
- Healthcare
- Retirement savings program
- Offerings vary by location
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