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slack qa kyc google workspace zendesk📋 Description
- Review verification submissions for compliance and prevent fraud.
- QA AI decisions and agent submissions for accuracy and consistency.
- Analyze verification processes to optimize workflows and mitigate risks.
- Escalate complex verification cases and coordinate with internal teams.
- Maintain process documentation and share best practices.
- Provide prompt, high-quality support to customers via email, Slack, and ServiceNow.
🎯 Requirements
- Remote work ability with strong time management and communication.
- Availability to work Monday-Friday, 8:00-5:00 CT or 9:00-6:00 CT.
- 1-2 years in operations and customer-facing roles with cross-functional collaboration.
- Prioritize tasks, manage workloads, and meet SLAs.
- Excellent verbal and written communication; detail-oriented risk assessment.
- Customer-centric mindset with commitment to high-quality support.
- Quick adaptability to new systems and evolving business needs.
🎁 Benefits
- Competitive pay
- Generous time off
- Parental and wellness leave
- Healthcare
- Retirement savings program
- Offerings vary by location
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