Onboarding Operations Specialist 1

📋 Description

• Provide support for common customer inquiries via email to ensure excellent Twilio experiences.
• Assess nature of product or service issues and resolve basic-to-intermediate problems.
• Log customer interactions and tag/categorize issues accordingly.
• Learn new processes across various subject areas and keep operations running smoothly.
• Respond to and action incoming carrier partner notifications.
• Triage complex issues quickly to the Level 2 team.

🎯 Requirements

• You're thorough, organized, and detail-oriented, able to prioritize and execute multiple tasks.
• Experience Required: 1 - 3 Yrs (depending on candidature).
• Strong technical background need not apply.
• Experience in advanced email writing and handling international escalations (voice, chat and email).
• International stakeholder handling.
• Monitoring tasks and queues, ensuring SLAs aren’t breached for self and the team.

🎁 Benefits

• Generous time off
• Parental leave
• Wellness leave
• Healthcare
• Retirement savings program