Own and manage onboarding for top customers from pre-sales to closeout
Partner with Account Executives to ensure smooth handoff
Align onboarding with customer goals to maximize value
Collaborate with Solutions Consultants, Design Advocates, Product Support
Report metrics and feedback to measure onboarding impact and identify initiatives
Create enablement content for training and faster product adoption

🎯 Requirements

2+ years of B2B SaaS experience in a customer-facing role
Strong ability to manage multiple projects with great organizational skills
Fluency in Portuguese, Spanish, and English (written and spoken)
Proven ability to build relationships with customers across roles and seniority
Proven consultative approach across complex business and technical environments

🎁 Benefits

Hybrid role based in the São Paulo hub
Equal opportunity workplace
Accommodations available for applicants with disabilities

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