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b2b saas customer success project management onboarding stakeholder management📋 Description
- Own onboarding for our largest customers from pre-sales to closeout
- Partner with Account Executives to ensure smooth handoff
- Understand customer goals and manage onboarding timeline toward value
- Collaborate with enablement, TAMs, and Solutions Consultants
- Report on metrics and customer feedback to assess onboarding impact
- Develop content and enablement resources for training and product adoption
🎯 Requirements
- 3+ years in a customer-facing role with technical products
- B2B SaaS experience with a technical product
- Proven project management with multiple customers concurrently
- Excellent oral and written communication skills
- Experience addressing customers across roles and seniorities
- Consultative approach to navigate complex business needs and tech requirements
🎁 Benefits
- Equity for employees
- Health, dental & vision coverage
- Retirement plan with company contribution
- Parental leave & family planning support
- Mental health & wellness benefits
- Work from home stipend
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