Manage the onboarding lifecycle from kickoff to activation.
Guide customers through platform setup, integrations, and program configuration.
Deliver onboarding sessions and training to clients.
Ensure customers follow best practices for successful program setup.
Identify and resolve common onboarding challenges.
Maintain project timelines and ensure milestone completion.

🎯 Requirements

Strong project management and organizational skills
Ability to communicate technical concepts to non-technical audiences
Client-facing experience in onboarding, implementation, or customer success
Ability to manage multiple onboarding projects simultaneously
2+ years experience in customer-facing roles
Experience in client onboarding, affiliate/influencer management, or customer success is preferred

🎁 Benefits

Hybrid, Casual work environment
Unlimited PTO policy
Training & Development
Medical Aid and Provident Fund
Restricted Stock Units
Fitness club fee reimbursements

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