Lead and coach a team; collaborate with another manager.
Drive process improvements using data to guide decisions.
Manage multiple work streams and deadlines with accountability.
Lead full talent lifecycle: interviewing, hiring, mentoring.
Improve onboarding by partnering with customer success, product, and engineering.
Maintain strong relationships and enable knowledge sharing on new features.

🎯 Requirements

5+ years in performance management and coaching
10+ years in onboarding program development and customer experience
Experience working with U.S. partners and stakeholders
Proven leadership across large projects and organizational change
Ability to coordinate multiple projects and maintain strong stakeholder communication
Experience building and managing dashboards for team and customer metrics

🎁 Benefits

Experience in tech or SaaS industries
Hybrid work across India and US time zones (two days in office)

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