Lead customers through a standardized onboarding program.
Align with implementation partners who own technical delivery.
Drive engagement with Pigment Academy, co-build sessions, and milestones.
Monitor onboarding progress and surface risks related to participation or resourcing.
Partner with CSMs and partners to meet initial success criteria.
Create and maintain scalable onboarding docs, guides, and templates.

🎯 Requirements

4+ years in onboarding, customer success, or SaaS programs.
Strong customer communication; guide and motivate diverse users.
Experience managing high-volume cohorts or structured programs.
Strong organizational skills with structured workflows.
Ability to interpret onboarding data and escalate risks.

🎁 Benefits

Competitive compensation package.
Generous time off and parental leave policies.
Annual offsite; offices in NYC, Toronto, Paris, London, SF, Austin coming soon.
High-end equipment to do your work.

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