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saas onboarding voip telecommunications unified communications📋 Description
- Collect and validate onboarding data (networks, users, devices, contacts)
- Follow onboarding workflows and meet SLAs
- Configure extensions, services, features, and activate equipment
- Assist with number porting from previous carriers
- Respond to inbound calls, emails, and cases to resolve setup questions
- Troubleshoot common configuration/installation issues
🎯 Requirements
- 1+ year customer service experience in telecom, SaaS, or cloud
- Strong verbal and written communication skills
- Ability to follow structured processes and meet deadlines
- Basic understanding of VoIP or Unified Communications
- Strong troubleshooting and problem-solving skills
- Proficient with Microsoft Office and general computer systems
🎁 Benefits
- Health insurance with Vision and Dental
- Life Insurance (24x monthly salary)
- Personal time: 10 days first year, 12 days after, plus 5 personal days yearly
- Christmas bonus, vacation premium, and savings match
- Employee Assistance Program and wellness initiatives
- Learning and career development opportunities
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