Related skills
communication collaboration account management data analysis project management📋 Description
- Manage onboarding pipeline for SME and Mid-Market to move from signed to launched.
- Collaborate with Account Executives, Implementation, and BD for smooth handovers and launches.
- Lead customer-facing launch plans and engagement activities (comms, webinars, events).
- Establish and improve the onboarding playbook for scalable, repeatable success.
- Analyze data to identify experience and process improvements via better materials and automation.
- Become expert on salary sacrifice scheme, delivering timely client education.
🎯 Requirements
- 2+ years of B2B customer-facing onboarding, project management, or related role.
- Highly organized and efficient; can manage many tasks with attention to detail.
- Comfortable using data to tell a story and drive decisions.
- A "Back Each Other" mentality; thrives in a collaborative model across teams.
- Confident communicator; can engage diverse audiences.
- Start-up mindset; adaptable and excited by solving fast-paced problems.
🎁 Benefits
- Dog-friendly offices; you may see our four-legged teammates.
- Autonomous, high-ownership culture across Octopus Energy Group.
- Access to the Octopus Employee Benefits hub.
- Award-winning culture with recognition in press and industry lists.
- Commitment to equal opportunities and inclusive environment.
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