Onboarding Consultant II, Retail

📋 Description

• Serve as the customer relationship manager from purchase through onboarding.
• Work autonomously under the Onboarding Manager to hit activation goals.
• Prioritize work by customer need and Toast requirements.
• Lead onboarding engagements for 45+ retail clients in your region.
• Onboard remotely; document Toast installation and best practices.
• Deliver onboarding training to retail staff to improve operations.

🎯 Requirements

• 4+ years in customer satisfaction and retail ops.
• 1+ years in project management or implementation with cross-functional teams.
• Proven ability to work independently in a changing environment.
• Skilled in Salesforce, Asana, and Google Workspace; strong organization.
• Proven track record of meeting and exceeding goals.
• Excellent communication, organizational, and influencing skills.

🎁 Benefits

• Hybrid work model with in-person collaboration.
• Competitive total rewards and benefits.
• Opportunities to use AI tools in hiring.
• Training, teaching, or development opportunities.
• Inclusive culture and career growth in a growing team.