Related skills
customer success salesforce saas project management onboardingπ Description
- Partner with retail owners during Go-Live to build onboarding plans and ensure timely delivery.
- Create onboarding plans to ensure timely, high-quality implementation.
- Create best practices for managing daily operations (labor, inventory, guests).
- Conduct remote site assessments to determine networking needs and communicate to project resources.
- Lead onboarding training for the entire retail staff to optimize workflow and operational efficiency.
- Manage multiple onboarding engagements simultaneously (45+ retailers in your region).
π― Requirements
- 3+ years in a role driving customer satisfaction and retail operations (e.g., GM/retail manager).
- Independently navigate evolving priorities in a dynamic environment.
- Proven track record of meeting and exceeding goals.
- Excellent communication, organizational, and influencing skills.
π Benefits
- Hybrid work model enabling in-person collaboration.
- Benefits and total rewards program available.
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