Onboarding Consultant I, xtraChef - Spanish

📋 Description

• Partner with restaurant owners to implement product line.
• Help ops teams use xtraCHEF by Toast to manage daily ops, sales and costs.
• Lead customer implementation plans from kickoff to activation with milestones.
• Manage multiple onboarding engagements (80+ restaurants backlog).
• Guide customers through initial usage with post-activation training.
• Adapt onboarding materials into Mandarin for non-English stakeholders.

🎯 Requirements

• Bilingual Spanish and English, written and verbal.
• 3+ years in customer success and operations with long-term relationships.
• Experience with COGS and inventory analysis in F&B or Hospitality.
• Comfortable outbound phone outreach guiding customers through lifecycle.
• Independent worker, able to manage changing priorities.
• Track record of meeting goals and backlog hygiene; quality interactions.

🎁 Benefits

• Hybrid work model fostering in-person collaboration.
• Access to AI tools across teams.
• Toast total rewards and benefits program.
• Location flexibility via remote work options.