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customer success salesforce saas project management onboardingπ Description
- Leverage Toast product knowledge and project management to onboard restaurant owners pre-Go-Live.
- Create best practices for daily restaurant ops, including menus and guest relations.
- Consult with clients to determine configuration needs before go-live and relay unique needs.
- Observe Toast best practices and document deviations identified during design.
- Leverage Toast configured product to fit their business/workflow for efficiency.
- Manage several onboarding engagements simultaneously.
π― Requirements
- 3+ years in a role focused on customer satisfaction and operations
- Independent worker who navigates shifting priorities in a fast-changing environment
- Proven track record of meeting and exceeding goals
- Excellent communication, organizational, and influencing skills
π Benefits
- Hybrid work model with in-person collaboration
- Inclusive, accessible hiring process
- Competitive benefits and flexible programs
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