Related skills
customer success salesforce saas onboarding training📋 Description
- Facilitate client onboarding, training, and ongoing support onsite or remotely.
- Resolve customer inquiries and troubleshoot escalated issues across channels.
- Partner with Sales to define success, demonstrate ROI, and drive retention.
- Build strong client relationships to promote product adoption.
- Develop a deep understanding of Cloudbeds' products and customer needs.
- Record activities in Salesforce and share insights for product improvements.
🎯 Requirements
- 3+ years hospitality in a leading hotel brand (Front Desk or Revenue Manager).
- Or 3+ years SaaS customer-facing experience.
- Knowledge of onsite onboarding.
- Project Management certification.
- Strong communication, empathy, and customer-focused approach.
- Ability to manage multiple projects with strong organizational skills.
🎁 Benefits
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Monthly Wellness Fridays
- Full Paid Parental Leave
- Home office stipend based on country of residency
- Cloudbeds University professional development and manager training
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!