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crm salesforce saas revenue management rms📋 Description
- Facilitate client onboarding, training, and ongoing support via video/phone/email.
- Resolve customer inquiries and troubleshoot escalated issues across channels.
- Partner with Sales to define success, demonstrate ROI, and drive retention.
- Build strong client relationships to promote loyalty and product adoption.
- Develop a deep understanding of Cloudbeds' products and customer needs.
- Record activities in Salesforce and share insights for product improvements.
🎯 Requirements
- 3+ years hospitality (Front Desk/Revenue) or 3+ years SaaS customer-facing.
- Deep expertise in Revenue Management and RMS tools (pricing/forecasting).
- Translate AI concepts (Revenue Intelligence) into clear business terms.
- Empathetic, customer-focused communication and service mindset.
- Familiarity with CRM/Email Marketing platforms; share feedback with product teams.
- Manage multiple projects simultaneously; strong organizational skills.
- English fluency required; Spanish preferred.
- Bonus: Project Management certification.
🎁 Benefits
- Remote-first, remote-always.
- PTO in accordance with local labor requirements.
- Monthly Wellness Fridays - extra long weekend monthly.
- Full Paid Parental Leave.
- Home office stipend based on residency.
- Cloudbeds University professional development and manager training.
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