Facilitate onboarding, training, and ongoing support via video, phone, and email.
Resolve customer inquiries and troubleshoot escalated issues across channels.
Partner with Sales to define success, ROI, and drive retention.
Build strong client relationships to encourage loyalty and promote product adoption.
Develop a deep understanding of Cloudbeds’ products and customer needs.
Contribute to training materials and stay updated on system changes.

🎯 Requirements

3+ years hospitality (Front Desk/Revenue Manager) or 3+ years SaaS.
Fluent in English.
Experience onboarding/training clients.
Project Management certification.

🎁 Benefits

Remote First, Remote Always.
PTO per local labor rules.
Monthly Wellness Fridays, long weekends.
Full Paid Parental Leave.
Home office stipend by country of residency.
Cloudbeds University professional development and manager training.

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