Facilitate onboarding, training, and ongoing support via video, phone, and email.
Resolve customer inquiries and troubleshoot escalated issues across channels.
Partner with Sales to define success, demonstrate ROI, and drive retention.
Build strong client relationships to encourage loyalty and promote product adoption.
Develop a deep understanding of Cloudbeds’ products and customer needs.
Contribute to training materials and stay updated on system changes.

🎯 Requirements

Have over 1 year of hospitality experience in Front Desk or Revenue Manager.
Have at least 2 years of relevant industry experience in customer-facing roles.
Fluency in English and Portuguese; Spanish is preferred.

🎁 Benefits

Remote First, Remote Always
PTO per local labor requirements
2 corporate apartment accommodations for team (San Diego & São Paulo)
Monthly Wellness Fridays
Full Paid Parental Leave
Home office stipend by residency country

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