Related skills
legal customer service ai chatgpt portuguese📋 Description
- Receiving, handling, monitoring and responding to customer demands
- Interface with customers through Ombudsman channels (phone and email)
- Draft responses to BACEN-RDR, consumidor.gov, and PROCONs
- Manage administrative demands with our legal partners
- Provide advice on customer situations to the Customer Support Engineering Team
- Collaborate with other teams to align strategies and suggest improvements
🎯 Requirements
- Excellent written and oral communication
- Excellent Portuguese communication
- Intermediate English skills
- High attention to detail
- Strong organizational skills
- Good analytical skills
- Fast learner
- Passion for technology
- Flexible to changing priorities in a fast-paced environment
- Experience in consumer law/conflict mediation a plus
- Keen interest in AI/genAI (e.g., ChatGPT)
- Experience automating CS channels with AI; consumidor.gov a plus
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