Senior UX Writer (Content Design & Strategy)

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

 

About The Opportunity

As a Content Designer, you are the bridge between our users and our products. Your expertise in crafting clear, concise, and accurate content not only builds trust with our users but also transforms complex product features into intuitive, easy-to-understand experiences. You will foster relationships with key stakeholders across various departments, including Product Management, Product Design, Marketing, User Research, Engineering, and Localization.

What You’ll Be Doing

1. Craft clear, concise, and user-centered content

   for digital products, including UI text, microcopy, error messages, tooltips, and onboarding flows, ensuring a seamless and intuitive user experience.

2. Collaborate closely with product managers, product designers, UX researchers, and developers

   to understand user needs, product goals, and technical constraints, and deliver content that enhances functionality and usability.

3. Develop content strategies

   that align with the company’s brand voice and tone, driving consistency across platforms and products, while adapting to different user personas, use cases, and business needs.

4. Conduct user research, A/B testing, and content audits

   to analyze the effectiveness of content, gather insights, and iterate on content solutions to improve user engagement and satisfaction.

5. Create and maintain content guidelines, style guides, and best practices

   to ensure a cohesive content experience across multiple teams and projects, fostering alignment and scalability.

What We Look For In You

• At least 5 years of content writing or UX writing and people management experience

• Bachelor's degree (or higher) in English, Language Studies, Journalism, Communications, Translations or Interpretation or related fields

• Strong interpersonal and communication skills, and outstanding ability to write in English at a near-native level

• Proven experience in various forms of writing, such as content strategy, UI copy, microcopies and user education

• Experience in creating style guides, content framework, and working with diverse or global teams

• Proactive problem-solving skills, with a focus on identifying and addressing issues in a timely manner

• Deep commitment to enhancing user experience, prioritizing user needs and insights into content creation

Nice to Haves

• Experience or familiarity with the crypto or blockchain industry

• Proficiency in design and localization software

• International experience, covering content targeted towards different geographical regions

• Proficiency in written Chinese is a bonus but not required

Perks & Benefits 

• Competitive total compensation package

• L&D programs and Education subsidy for employees' growth and development

• Various team building programs and company events

• Wellness and meal allowances 

• Comprehensive healthcare schemes for employees and dependants 

 

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