Related skills
customer service stakeholder management regulatory compliance cs_metrics📋 Description
- Represent offshore CS voice; SME for US-specific support needs
- Coach offshore CS teams to improve ticket handling and regulatory cases
- Ensure offshore CS agents trained on local regulatory requirements with Compliance
- Manage high-priority and escalated cases with offshore agents and local teams
- Improve KYC/AML workflows with CDD teams; reduce friction
- Work with Product/Marketing to inform CS of campaigns or launches
🎯 Requirements
- 5+ years in customer ops or support leadership; fintech/crypto ideal
- Knowledge of US financial regulation, consumer protection, AML/KYC
- Experience leading offshore support teams in regulated, high-growth environments
- Cross-functional ops experience with support, risk, compliance
- Strong leadership; stakeholder management
- Operational thinker; turn pain points into actions
🎁 Benefits
- Competitive total compensation package
- L&D programs and education subsidies for growth
- Team building programs and company events
- Wellness and meal allowances
- Comprehensive healthcare for employees and dependents
- More that we love to tell you along the process
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