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data analysis kyc aml csat sops📋 Description
- Represent offshore customers and act as SME for US-specific support needs and regulations.
- Coach offshore CS teams to improve ticket handling, esp. regulatory cases.
- Partner with Compliance, Operations, and Legal to train offshore CS on local regulatory requirements.
- Manage high-priority and escalated cases with offshore agents and local teams.
- Liaise with CDD teams to improve KYC/AML workflows and reduce friction.
- Inform CS about upcoming campaigns and product changes with Product/Marketing teams.
🎯 Requirements
- 5+ years in customer operations, CX, or support leadership (fintech/crypto).
- Strong understanding of US financial regulation, consumer protection, AML/KYC.
- Experience leading offshore support teams in high-growth/regulatory env.
- Exposure to customer-centric ops blending support, risk, compliance, product feedback.
🎁 Benefits
- Competitive total compensation package
- L&D programs and education subsidies for growth
- Various team-building programs and company events
- Wellness and meal allowances
- Comprehensive healthcare schemes for employees and dependants
- More details shared during the process
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