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crm customer service zendesk english multilingual📋 Description
- Interact with customers to resolve inquiries in real-time via chat, email, and voice.
- Collaborate with product/marketing to address complaints and feedback.
- Maintain strong product knowledge to communicate in customers' language.
- Establish and nurture relationships with partners and external stakeholders.
- Escalate unresolved queries to Level 2/Supervisors as needed.
🎯 Requirements
- Diploma in finance, customer service & relations, linguistics, crypto studies, or related field.
- 2+ years in language-related roles (translation, interpretation, localization).
- Proficiency in job languages and strong English.
- Ability to work independently in a fast-paced multilingual environment.
- Willingness to work a 24x7 schedule.
- Strong interpersonal and problem-solving skills under pressure.
🎁 Benefits
- Competitive remuneration package.
- Yearly performance bonus.
- Growth, mentorship, and training opportunities.
- Employee engagement and recognition programs.
- Multinational, diverse working environment.
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