Manager, Go-To-Market Technology

Job Description

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We’re building a world where Identity belongs to you.

The Team

This role joins the Go-To-Market Technology group and plays a critical part in realizing our vision to support business outcomes across Okta by driving clarity, collaboration, and accountability in everything we do. We enable the broader Technology, Data & Intelligence organization in the mission to “Accelerate Okta’s Scale and Growth”.

The Opportunity

As a Manager in the Go-To-Market Technology: Support Operations team, you will be responsible for leading a team of Business Application Administrators in overseeing Okta’s Go-To-Market Technology, primarily Salesforce and integrated applications. You will manage the day-to-day operations of the team, including hiring and developing talent, capacity planning and management, and defining operational processes. You will collaborate with other Technology, Data & Intelligence teams, business stakeholders and vendors to support cross functional initiatives. The ideal candidate will have extensive experience on the Salesforce platform, ServiceNow or similar ITSM tools, excellent leadership skills, and a commitment to operational excellence.

Essential Duties and Responsibilities

Leadership and Talent Development:

• Lead and motivate Business Application Administrators to function as a high performing team
• Hire, develop, mentor and retain exceptional talent
• Provide support and guidance to the team to remove obstacles and mitigate risks
• Drive career conversations and provide opportunities for team members to grow

Performance Management:

• Utilize a data driven approach to define key performance metrics, and ensure they are met or exceeded
• Manage team member allocation, shifting resources to support Okta where they are needed most
• Identify skill based gaps within the organization and develop individuals to ensure coverage

Cross Functional Collaboration:

• Work with leaders across different Technology, Data & Intelligence teams to ensure knowledge sharing and supportability
• Refine processes to ensure a smooth handoff of issues that require escalation

Documentation and Automation:

• Lead our Knowledge Centered Service program to ensure the team is generating documentation that can be used in AI / automation to resolve incidents
• Document operational process for team members to create a consistent approach to ways of working

Security and Compliance:

• Collaborate with the security and compliance teams to ensure that Salesforce applications adhere to organizational security policies and industry regulations
• Participate in regular audits to identify and address security vulnerabilities

Innovation Hub:

• Cultivate an environment of innovation within the team, encouraging members to explore and implement new AI features, Salesforce features, integrations, and technologies
• Encourage the team to participate in bi-annual hackathons and fix-it days to showcase innovation

Skills and Experience

• 7+ years of experience in the IT space, with 3+ years of experience managing a team of administrators, business system analysts, developers or consultants focused on the Salesforce ecosystem
• Deep understanding of the Salesforce ecosystem, and experience with enterprise grade SaaS applications - ServiceNow, Jira, Confluence, Github etc.
• Experience working in a global or multi-location environment, effectively collaborating with teams across different time zones and cultural backgrounds
• Experience coaching and developing employees to meet career objectives
• Track record of fostering innovation within the team, encouraging creative problem-solving, and implementing forward-thinking solutions
• A comprehensive understanding of compliance requirements, ensuring all processes adhere to relevant industry standards and regulations (ex. SOX Compliance)
• Demonstrated commitment to staying updated on industry trends, emerging technologies, and best practices within the Salesforce ecosystem
• Proven ability to integrate new technologies and methodologies into existing processes to drive continuous improvement
• Capacity to handle pressure, adapt to changing circumstances, and maintain focus on objectives despite setbacks
• Strong interpersonal skills that enable them to influence and drive consensus among diverse groups
• Excellent communication skills and executive presentation abilities
• Strong organizational and time management skills, ensuring you plan ahead and achieve goals and milestones on time

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