Provide responsive chat and email support during onboarding and maintenance.
Complete onboarding tasks with front-end Shopify work (HTML/Liquid, CSS, JS).
Install Okendo widgets on storefronts and perform feature setup (SEO and integrations).
Customize widgets, install extra components, and investigate front-end bugs.
Maintain high-quality work per Okendo guidelines; contribute to internal docs.
Collaborate with teams and escalate incidents as needed.

🎯 Requirements

3+ years in customer-facing technical support.
Experience coding; front-end HTML/CSS/JS; Shopify helpful.
Clear written and verbal communication for technical and non-technical users.
Strong troubleshooting, debugging and problem-solving skills.
Experience with SaaS and CRM tools (HubSpot or similar).
Customer-oriented, proactive, fast learner.

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