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customer support hr zendesk remote work knowledge base📋 Description
- Be the face and voice of Oyster to customers and team members for offboarding and platform usage.
- Collaborate cross-functionally with customer service, HR, finance, product, and legal to resolve queries and share knowledge.
- Respond to and resolve requests within SLAs using Zendesk and internal resources.
- Maintain and develop self-service tools and knowledge bases externally and internally.
- Support the Americas region while working in a fully remote role.
🎯 Requirements
- 2 years of hands-on experience in a support or administration role in a HR or People function
- An empathic and human-centred approach to supporting customers
- Passionate about creating and sharing knowledge to build a fantastic support experience
- First class attention to detail and extreme organization
- Work collaboratively with customer service colleagues
- Fluent English language skills and reliable home internet
🎁 Benefits
- Work from anywhere: no borders or HQ
- Paid time off: 40 days per year
- Mental health support (Plumm)
- Wellbeing allowance in ThanksBen wallet
- Flexible parental leave (3 months paid, up to 12 months)
- WFH stipend for laptop and home office equipment
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