Related skills
crm zendesk remote email sms📋 Description
- Respond to customer inquiries via phone, email, SMS, and chat.
- Resolve issues and escalate complex cases as needed.
- Provide accurate info about ESA and microgrant programs Odyssey serves.
- Maintain detailed records of interactions and transactions.
- Collaborate with teammates to improve processes.
- Participate in training to enhance skills.
🎯 Requirements
- Preference for residents of TX, UT, GA, LA, IA, WY, or NY.
- Experience with Zendesk or similar CRM.
- 3+ years in a customer support role.
- Excellent verbal and written communication.
- Strong problem solving and attention to detail.
- Proficiency with customer support software.
🎁 Benefits
- Remote role for U.S. candidates.
- Preference for listed states (TX/UT/GA/LA/IA/WY/NY).
- Pay is localized by location to 80-100% of range.
- Authorized to work in the United States full-time.
- Diversity-focused, equal-opportunity employer.
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