Create and implement systems to drive performance across ODC
Lead Live Ops and Retail team; provide remote support for 3P partners
Optimize customer experience via workflows, SOPs, escalation processes
Own relationship with Commercial Retail Team; translate goals into ops priorities
Lead strategic retail projects including seasonal activations
Design and scale SOPs for Live Ops and Retail

🎯 Requirements

Strong leadership and team management
Data-driven analytical skills
Grocery/retail management experience
Excellent communication in English
Ability to manage multiple sites and large teams
Knowledge of grocery retail operations and inventory management

🎁 Benefits

Competitive benefits: health, family, finance, growth, relocation
Inclusive, diverse workplace culture

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